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Frequently Asked Questions

What time is the checkin?

Checkin is from 3:00pm on the day of your arrival

What time is checkout?

Checkout is at 11:00am on the day of your departure

Can I organise an early checkin?

Your room is guaranteed to be ready from 3:00pm. If you plan to arrive earlier, our reception team would be delighted to arrange the storage of your luggage, whilst you take the time to explore our woodland walks and all that our Estate has to offer

Can I leave my luggage at the hotel before checkin and after checkout?

Luggage can be stored with our reception team until you checkin or left after you checkout should you wish to continue to enjoy the facilities of the Estate

How can I make a special request regarding my stay?

We would love to help you with any special requests for your stay, simply let our reservations team know in advance and we will be happy to accommodate your request, please email reception@killeavycastle.com or call +44 (0) 28 3044 4888

What is Killeavy Castle Estate's cancellation policy?

All cancellations must be received 48 hours prior to the date of your arrival or charges may be incurred

How do I make a reservation for a large group?

We would be happy to help you make a booking for your group. Please contact our reservations team by email reception@killeavycastle.com or call +44 (0) 28 3044 4888

Is Wi-Fi available in the hotel?

Complimentary Wi-Fi is available throughout the Estate for all our guests

Does the hotel offer family or interconnecting guestrooms?

Interconnecting rooms are available and consist of one room with a king-size double and an adjoining room with a king-size double or twin bed. Additional cot or camp bed can be accommodated upon request, subject to availability and for an additional charge.

Do you offer tea or coffee making facilities in the guestrooms?

Tea and coffee making facilities are available in all our Guestrooms

Do you offer an ironing board and hairdryers in the guestrooms?

All Guestrooms are equipped with a hairdryer, iron and ironing board

Do you have accessible parking available?

Parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties

Is the hotel accessible for wheelchairs?

Yes, we are wheelchair accessible, we recommend accessing the Hotel via the main reception entrance

Does the hotel have wheelchair-friendly guestrooms?

The hotel has a number of accessible guestrooms, please inform reservations at the time of booking of your requirements

Are pets permitted in the hotel?

Guide dogs are the only animals permitted in the hotel

Are smoking rooms available at the hotel?

Killeavy Castle Estate is a non-smoking building inclusive of our Deluxe Guestroom balconies and ground floor patios. Guests are only permitted to smoke in the designated smoking areas

What if I have forgotten an item at the hotel?

Please call the hotel reception to enable us to locate the item for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left

What if I have allergies?

If you suffer from any allergies it is very important that the exact nature of such allergies is notified to us at the time of booking

Is the bistro bar and restaurant open to the public?

Yes, our Bistro Bar and Restaurant are open to the public, our Restaurant is by reservation only. Please contact our reception team to make your dining reservation

What time is breakfast served until?

Breakfast is served Monday to Friday from 8:00am to 10:00am and on Saturday and Sunday 8:00am to 10:30am

Is room service available?

A room service menu is available on your Smart TV and can be ordered from your in-room telephone. A limited night service runs from 10:00pm to 10:00am

What time can I access the spa thermal suite?

Residents can access to the Spa thermal suite throughout their stay, from their day of arrival at 3:00pm until their day of departure at 11:00am

What are the opening times of the spa?

Spa facilities and treatment areas open daily from 8:00am to 8:00pm

Can children use the spa facilities?

Guests must be aged 16 years or older to use the Spa thermal facilities. Children have access to the Exercise Pool from 8.00am and 10:00am and again from 6:00pm to 8:00pm

Is the castle open to the public?

No the Castle is not open to the public. The Castle can be hired as a single property, comprising of four Guestrooms, Lounge, Dining Room, Drawing Room, Library and Bar

If hiring the castle can we dine there?

Private dining can be arranged please contact Hotel Reception directly in advance of your stay.

Can you visit the grounds and walk the trails without being a guest?

Yes our farm and woodland walks are available to all to explore.

Which exit do I take from the A1?

Exit B113

What is the closest city?

Newry City is located 10 minutes away by car

How far are you from Belfast Airport?

We are one hour from both Belfast Airports

How far are you from Dublin Airport?

We are one hour from Dublin Airport

Where is the nearest railway station to Killeavy Castle Estate?

Newry Railway Station is located 13 minutes away by car

Where is the nearest bus station to Killeavy Castle Estate?

Newry Bus Station is located 15 minutes away by car

Can Killeavy Castle Estate organise airport transfers?

Yes we can, please request this at the time of making your reservation or contact our reservations team by email reception@killeavycastle.com or call +44 (0) 28 3044 4888

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