Arrival: We kindly request that you arrive 20 minutes before your treatment time so a detailed Consultation Form can be completed in order for the therapist to adapt the treatment to suit your individual needs. Please be advised that if you arrive late, the time of your treatment will be shortened in consideration of the next guest and you will be charged the full treatment price.
Etiquette: If you are a hotel guest please arrive at the Spa in your robe and slippers which will be provided for you in your guestroom. If you are a Day Spa guest these will be provided to you upon arrival. Disposable underwear is provided for your comfort during your spa treatment. Please bring a swimsuit if you wish to use the thermal facilities after your treatment.
Health Considerations: When making your spa reservation, kindly advise us of any health conditions, allergies, or injuries which could affect your choice of treatment. Please note the sauna is not recommended for people suffering from high blood pressure and circulatory problems, asthma or respiratory conditions.
Men’s Treatments: All brochure-listed treatments are adaptable and suitable for men. For facial treatments, we recommend that men shave no longer than two hours prior to any treatment.
Pregnancy: We have specifically designed treatments for expectant mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you during this special time. Please note the use of the sauna and all other heat therapies are not suitable during pregnancy.
Treatment Adjustments: At the Spa, it is all about you, we want to ensure you fully enjoy your treatment. If you would like a change in the amount of pressure during your massage please advise your therapist.
Prices and Treatments: Prices and details of treatments are correct at the time of going to print. Management reserves the right to alter or amend any of the details or prices at any time without prior notice.
Valuables: We kindly ask that you refrain from bringing valuables to the Spa. Although we provide secure lockers within the changing areas, we cannot take responsibility for loss, theft or damage to personal items. We also request that for your peace and privacy, phones and other electronic devices are turned off whilst in the Spa.
Lost Property: All lost property will be handed to the Spa reception. Items will be stored for three months, if unclaimed they will be donated to local charities. Please note that the Spa does not and cannot take responsibility for items left behind or lost during your time with us.
Children Policy: Children aged 16 or under are not permitted to use the thermal facilities. You must be 18 or over to book a spa treatment.
Cancellation Policy: If you wish to cancel an appointment, please notify us 48 hours in advance. Cancellations with less than 48 hours' notice or no-shows will be charged the full treatment price.
Refreshments: We offer a selection of refreshments within the Spa. Dining options are also available in the Hotel Restaurant and Bistro Bar.
Aftercare: To get the most from your spa experience and to continue homecare, most of our products used are available for retail at our Spa reception.
Gratuity: If you wish to leave your therapist a gratuity this is entirely at your own discretion.