Open Vacancies

Date Posted: 17 June 2024

Job Type: Full-time

Salary: Based on experience

Killeavy Castle Estate is seeking a motivated and expereinced Spa Therapist to join the team at our award-winning Elemis Spa.

In your role as Spa Therapist, you will be responsible for the day-to-day operation of the Spa reporting directly to the Spa Treatment Manager. Responsible for ensuring the constant delivery of the core mission and values of Killeavy Castle Estate. 

Role Objective; Working as part of the operational team, the Spa Therapist will provide the highest levels of therapy treatment to the hotel's residential and non-residential guests.

Key Duties include;

• To carry out designated treatments thoroughly, professionally, and efficiently and in a timely manner according to standard operating procedures.
• It is imperative that all candidates have the ability to deliver the highest level of service to each guest and are fully qualified with a recognised award body.
• To ensure guests receive a warm welcome to the premises and provide a high level of hospitality.
• Being aware of all the venues within the establishment and trying at all times to promote these to guests and promote other treatments available at the Spa.
• Provide professional advice to guests on the use of Elemis products and sales.
• Maintain a high level of product knowledge, through continuous product training and revision.
• Assist in other departments/ duty managers with any reasonable requests.
• Use the correct dosage of professional products and keep store cupboards in good order whilst maintaining stock control procedures.
• Be aware of the company promotions.
• Maintain the highest standard of hygiene/personal hygiene, appearance and confer to dress code. 
• Report any complaints or faults to the manager on duty.
• Accept and understand a flexible work schedule is necessary for uninterrupted service to hotel guests.
• Comply with the company standards and operating procedures manual.
• Report any complaints or faults to the manager and ensure that they are logged.
• Attend all team meetings as and when required. 
• Ensure the treatment area is secure upon completion of treatments with the assistance of appointed personnel.
• Ensure the correct uniform is worn, having been cleaned and ironed regularly.
• Be polite and approachable to all guests and other staff members.
• To be punctual at all times, especially for treatments and arrival to work times.
• Maintain good working relationships with all colleagues.
• Maintain an awareness of all Health and Safety requirements, as outlined in the Staff Handbook and internal policies.
• Ensure awareness of the estate's fire procedures and the use of firefighting equipment.
• Understand and follow the estate's emergency evacuation procedures.
• Remain constantly vigilant and aware of security, reporting any suspicious event or person.
• Other duties as required and requested by management.  

 Date posted: 27 June 2024

Closing date: 18 July 2024

Job Summary

We are looking for an ambitious and dedicated Events Manager to join our team at the wonderful AA Hotel of Year Killeavy Castle Estate in County Armagh. 

If you are a passionate and driven events and groups professional looking to further develop within an amazing brand, please get in touch with us today! See where your journey can take you.

At Killeavy Castle Estate, we believe in continually supporting and developing our colleagues. Our ethos is to get closer to what’s important and we pride ourselves on providing a luxury world class service to our guests in a very sustainable way.  We have a stunning property with various events and meeting spaces available for weddings, conferences, product launches, corporate events, team building and much more. 

The Person:

The Events Manager at Killeavy Castle Estate is responsible for all incoming events, group and corporate enquiries (electronic and telephone); from initial contact through to conversion and finishing with a seamless transition to the operations team for event execution. 

The Events Manager will deal with all external enquiries and will provide excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, show arounds, negotiating rates, contracting and pre –event, during event and post event planning.

They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation and organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistently high level of service throughout the sales & event cycle.

They will recognize opportunities to maximize revenue through upselling, conversion driving, and generating repeat business. The Events Manager takes personal responsibility to adhere to sales and event planning, pre & post-event.

The role:

• Ownership for the management and conversion of all events, group and corporate enquiries
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
• Expertise/understanding of hotel operations eg: menu planning, food presentation, event/meeting room set ups, audio-visual and banquet service standards. 
• Cooperation with Conference and Banqueting, Operations and Kitchen teams to ensure each event is catered for accordingly and that planning through to execution of the event is efficient, seamless and to an exceptionally high standard. 
• Correct use of systems and processes to ensure booking integrity, consistency & accuracy.
• Sells to a pre-determined event and group strategy, supporting the team in achieving KPI’s for events department.
• Works within brand guidelines of Killeavy Castle Estate at all times. 
• Commercially focused - generating incremental revenue and delivering excellent guest service.
• Financial oversight for events department including completing all financial dealings and securing revenue collection for services rendered.
• Effectively managing accommodation blocks and meeting space inventory for assigned groups
• Conducting compelling show rounds to win the business, building rapport and connection with potential clients and always representing Killeavy Castle Estate in a professional and engaging manner. 
• Leading the events team by example, training and developing staff members, setting goals and KPI’s for events staff, running weekly meetings and communicating schedules to all staff and relevant departments. 
• Proactively resoliciting previous clients and event bookers for future opportunities
• Performance reporting including delivering regular reports on revenue and departmental objectives to upper management.

What you'll need to succeed

Essential criteria:

Educated in hospitality/events management plus 2 years events experience within the hospitality industry

OR

4-5 years events experience within the hospitality industry

Experience in team management/supervision

IT proficiency

Reporting and presentation skills

Strong interpersonal skills

Excellent verbal and written communication skills

Desirable criteria:

Previous experience in operational running of events particularly in the hospitality industry. 

Proven track record of selling/delivering events, meetings and conferences.