Our Values and Goals
At Killeavy Castle Estate, we aim to provide an environment for commitment and performance motivated people to flourish with us in achieving our objectives; you, as part of our team, enhance our ability to achieve this.
Our vision is to become a leading hotel both in Northern Ireland and internationally with a motto of ‘Get closer to what’s important’. To guide us fulfilling this vision, we have developed a culture based on respect - for our customers, our community, our staff and our environment. The pillars of this respect based culture are our core values of integrity, diversity, innovation, excellent customer service and team work.
We have a clear picture of our future. Our success depends on each one of us making a full contribution. Together we can make the Estate grow and become stronger and bring security to our personal lives. Killeavy Castle Estate believes strongly in the development and maintenance of Core Company Values which will help to ensure one’s own personal development and also the success of Killeavy Castle Estate. These Company values where respect is of paramount importance are the essence of the Company’s identity and are a guide as to how the Company should run.
Deal fairly and treat our staff, customers, competitors and suppliers with mutual respect and sensitivity. Respect and appreciate the environment, being conscious of the various ways in which we can protect and sustain a better environment for ourselves and those that come after us.
Act honestly, ethically and responsibly in all aspects of our business.
Accept without question employees and customers with varying characteristics including, but not limited to, religious and political beliefs, gender, ethnicity, education, socioeconomic background, sexual orientation and geographic location.
Constantly strive to improve by the introduction of new ideas or taking an existing idea and making it work better.
- Excellent Customer Service
Provide excellent customer service at all times in a professional and hospitable way whilst also listening to our customers to obtain feedback. A heartfelt desire for our customers to have positive feelings toward our products and services so that they return again and again.
Work as a team where every person is a valued member, treated with respect, encouraged to contribute and recognised and rewarded for their efforts.