News from Killeavy Castle Estate

Meet James Gibson, Front Office Supervisor

- Posted on: 30/04/2021 -

1. Where are you from and a bit about your background?

I was lucky enough to move around quite a bit due to my parent's careers. I’ve spent a lot of my adult life in New York, where I first joined the hospitality industry, first working at a beach resort in the Hamptons area, then completing my management training in Manhattan at Fitzpatrick Hotel Group. During this time, I also completed my International Hospitality degree, with Ulster University.

2. What exactly does your position at Killeavy entail?

My position at Front Office Supervisor includes a number of tasks, from assisting with the management of the reception and porter teams, including rotas and training. It’s also heavily focused on guest experience, ensuring our guests have a brilliant journey from the moment they step onto the property.

3. What do you enjoy the most about your job?

I love that my job allows me to talk to our guests so often and that each day brings something new or a new challenge.

4. What do you love most about Killeavy Castle Estate?

This is my first estate property, and I love driving up the driveway at the beginning of my shift. The natural beauty of the surroundings automatically puts me in a good mood, and get’s me ready to provide top-class customer service. Working as part of such a caring and supporting team also makes the job much easier. 

5. What is an interesting fact about you?

Before studying for my degree in hospitality, I studied Film and Media in Edinburgh.

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